Whatever information you need, we are pleased to assist you. But, before you submit any queries, please read on our Frequently Asked Questions below:
What is your Return Policy?
Return Policy
To assure prompt and accurate credit on returned merchandise, we ask that you follow these steps:
1. A return authorization number must be obtained by contacting our Customer Service Department ( wolo1966@hotmail.com ). This number will be valid for only fifteen (15) days from invoice date.
2. The authorization number must be clearly written on each package. If this number is not on your package, it will be refused.
3. Credit or adjustment is given on mistakes that are our fault provided you conatct our Customer Service Department within five (5) days from receipt of merchandise.
At 1-616-843-5349.
4. Returns that the customer orders incorrectly will be charged a 20% restocking fee and return freight.
5. Absolutely NO returns are accepted unless the merchandise is in original cartons in new condition. Any apparel returned with the smell of smoke will not be accepted. Credit will not be issued for returned material that has been marked, altered, or abused.
6. All returns must include a written explanation of why the merchandise is being returned.
7. NO returns are accepted after fifteen (15) days from date of invoice.
8. Damaged, lost, or short shipments should be reported to your UPS office immediately; then contact us, so we can reship the merchandise and place a claim. Keep damaged goods and containers until advised otherwise.
How large do your jacket sizes run?
Our Size S M L XL 2XL 3XL 4XL
Mens 30-32 34-36 38-40 42-44 46-48 50-52 54-56
Ladies 8 10-12 14-16 18-20 22-24 26-28 30-32
(Jackets with Item #'s starting with "U" usually run at the high side of the given range)
(Jackets with Item #'s starting with "G" usually run at the low side of the given range)
How large do your chap sizes run?
Remember... Chaps are adjustable at the waist and the sizes below are for Unisex Chaps.
Our Size 3XS 2XS XS S M L XL 2XL 3XL 4XL 5XL 6XL 7XL
Waist 32-34 34-36 36-38 38-40 40-42 42-44 44-46 46-48 48-50 52-54 54-56 56-58 58-60
Thigh 19 20 21 22 23 24 25 26 27 28 29 30 31
Are the pictures posted on the Website the real items that customer will receive?
Yes. We took the pictures ourselves of all the products before we listed it for sale on our website.
How often do new design/products become available?
We usually add on new design/products to our inventory on a regular basis. It depends on the availability of the new products on the market. In most cases we have the new items extremely fast.
Do you ship International?
Yes, we ship anywhere worldwide on orders over $500.00. (Under $500.00 shipping within U.S. lower 48 states only) All International shipments take between 5 - 10 busines days to ship out. You will receive tracking information upon shipment.
How long will it take for my order to be processed?
Most of the orders are processed and shipped within 24 hours and it should never overpass 72 hours. From October 1st to February 1st please expect 48-72 hours.
What if I need to change my order?
Please email us immediately so we can arrange to change it before it ships. If the product has been shipped out, we will arrange for an exchange.
What can I do if my order was not approved?
There are a number of reasons for your order not to be approved. The main reason could be your credit card failed to pass the fraud detection test. You may contact us directly at wolo1966@hotmail.com if you wish to complete the order.
